Privacy Policy
This Privacy Policy explains how Surface Dressing Sussex collects, uses and protects personal information when you visit our website, contact us about surface dressing or otherwise communicate with us.
Surface Dressing Sussex is operated by TAR SURFACING LTD. We take the privacy of customers, prospective customers and website visitors seriously and aim to handle personal information fairly and responsibly.
Last updated: 16 September 2026
Privacy at a Glance
What We Collect
Information you give us when contacting us, requesting a quotation or discussing a potential surface dressing job.
Why We Use It
Primarily to respond to enquiries, assess potential work, prepare quotations and provide our services.
Your Rights
UK data protection law gives you rights over personal information held about you, although some rights depend on the circumstances.
Who Is Responsible for Your Personal Information?
For the purposes of UK data protection law, the organisation responsible for personal information described in this policy is:
TAR SURFACING LTD
Trading through the Surface Dressing Sussex website
Company number: 17414481
Registered in: England and Wales
Registered office:
590 Green Lanes, London, United Kingdom, N13 5RY
Telephone: 0800 669 6844
Email:
What Personal Information May We Collect?
The information we receive depends on how you interact with us.
Contact Details
This may include your name, telephone number, email address, postal address or postcode.
Enquiry Details
Information about the road, driveway, farm track, estate road or other surface you are contacting us about.
Photographs & Documents
You may choose to send photographs, plans, measurements or other information relating to the site or proposed work.
Communications
Messages and correspondence sent by telephone, email, WhatsApp or other communication methods.
Quotation & Job Information
Where an enquiry progresses, we may hold information required to prepare quotations, arrange work and administer the customer relationship.
Website Information
Technical information may be generated when you use the website, such as device, browser, log or analytics information depending on the technologies enabled on the site.
How Do We Obtain Personal Information?
Most personal information we use is provided directly by you. For example, you may provide information when you:
- telephone us;
- send us an email;
- contact us through WhatsApp;
- request a quotation;
- send photographs or information about a potential job;
- arrange a site visit;
- become a customer; or
- otherwise communicate with us.
In some circumstances we may also receive information from another person involved in a property, road, shared access, business or project.
How Do We Use Personal Information?
We may use personal information for purposes including:
- responding to enquiries;
- discussing whether surface dressing or related work may be suitable;
- arranging site visits;
- preparing and providing quotations;
- communicating about potential or agreed work;
- providing services to customers;
- maintaining appropriate business and financial records;
- dealing with payments, invoices and accounts;
- responding to complaints or disputes;
- protecting our business and legal rights;
- maintaining the security and operation of our website; and
- understanding and improving our website where appropriate.
Our Lawful Bases for Using Personal Information
UK data protection law requires organisations to have an appropriate lawful basis for using personal information. The basis depends on why the information is being used.
| Purpose | Likely Lawful Basis |
|---|---|
| Responding to an enquiry and discussing requested work. | Taking steps at your request before entering into a contract, and/or our legitimate interests in responding to business enquiries. |
| Preparing a quotation or arranging a site visit. | Taking steps at your request before entering into a contract. |
| Carrying out agreed work and communicating with customers. | Performance of a contract. |
| Invoices, accounting, tax and other records that we are legally required to maintain. | Compliance with a legal obligation. |
| Handling complaints, disputes or protecting legal rights. | Legitimate interests and, where applicable, establishing, exercising or defending legal claims. |
| Website security, fraud prevention and maintaining the operation of the website. | Legitimate interests and/or applicable legal requirements. |
| Non-essential marketing communications, where applicable. | Consent or another lawful basis permitted by applicable direct marketing legislation. |
WhatsApp Enquiries
We provide WhatsApp as a convenient way for prospective customers to contact us and, where useful, send photographs of a road, driveway, farm track or other surface.
If you contact us through WhatsApp, information you provide will also be processed through the WhatsApp service and its underlying technology. WhatsApp operates under its own privacy terms and policies.
You should avoid sending information through WhatsApp that is not necessary for us to deal with your enquiry.
Who May We Share Personal Information With?
We do not disclose personal information simply for the purpose of selling it to third parties.
Where necessary, information may be shared with appropriate organisations or service providers including:
- website and hosting providers;
- email and communication providers;
- IT and technical support providers;
- payment, banking or accounting service providers where relevant;
- professional advisers such as accountants or legal advisers;
- contractors or suppliers involved in fulfilling agreed work where necessary;
- government bodies, regulators or law-enforcement authorities where required by law; and
- other organisations where disclosure is necessary to establish, exercise or defend legal rights.
We aim to disclose only the information reasonably necessary for the relevant purpose.
International Data Transfers
Some technology and communication providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, the relevant organisation is responsible for ensuring that an appropriate transfer mechanism or safeguard is used where required by UK data protection law.
The technologies used by this website may change over time, and we will review this Privacy Policy when material changes are made.
How Long Do We Keep Personal Information?
We do not aim to keep personal information for longer than is reasonably necessary.
How long information is retained depends on factors including:
- whether an enquiry progresses into a quotation or customer relationship;
- whether the information is still needed to provide or discuss a service;
- our legal, accounting and tax obligations;
- whether information may be required in connection with a complaint, warranty issue, dispute or legal claim; and
- the sensitivity and nature of the information.
Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where appropriate.
Keeping Information Secure
We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No method of internet communication or electronic storage can be guaranteed to be completely secure, so you should avoid sending unnecessary confidential or sensitive information through ordinary website, email or messaging channels.
Your Data Protection Rights
Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights in relation to your personal information.
How to Exercise Your Rights
If you want to ask about personal information we hold about you or exercise a data protection right, contact us using:
Telephone: 0800 669 6844
Email:
We may need to confirm your identity before disclosing or changing personal information where this is necessary to protect you and other individuals.
Making a Data Protection Complaint
If you have a concern about how we have used your personal information, please contact us first so that we have an opportunity to investigate and respond.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information about making a complaint and exercising your data protection rights is available directly from the ICO.
Cookies and Website Technologies
Our website may use cookies and similar technologies for purposes such as essential website operation, preferences, security and website statistics.
You can read more about these technologies and the choices available to you in our Cookie Policy.
Cookie Policy
Information about cookies and similar technologies used by this website.
Read our Cookie Policy →Website Terms
Our website terms explain the basis on which this website and its information may be used.
Website Terms →Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
The latest version will be published on this page and the date at the top of the policy will be updated where appropriate.
Questions About Your Information?
Contact Surface Dressing Sussex if you have a question about this Privacy Policy or how personal information relating to you is handled.
Contact Surface Dressing Sussex